I can only comment on the purchasing of my Alaska Cruise travel policy since I haven't taken the trip yet. The website was pretty intuitive. I especially liked the compare feature as it helped me narrow down my choices. I was unclear about 'Excess' coverage vs 'Primary' coverage. I think excess coverage means my personal health insurances (medicare + supplement) get billed first and I wait for their denial documentation before I can claim benefits from the Trawick Excess plan, in other words Excess is a secondary plan? I'd have appreciated some explanation as well as identifying each plan on the main list as Excess or Primary. I had to compare, 3 at a time, to see which plan was which. I ended up buying a Primary plan.

Easy to navigate website..........peace of mind

Very easy to purchase and policy documents sent within minutes.

Fair pricing👍😜

I had trouble with ordering on-line (a combination of confusing website, a laptop hiccup, and operator incompetence 🙄), so I got on chat and was very pleased with the outcome. I am a many-time satisfied customer, and we hope never to file a ckaim!

Straight forward no hassle,GREAT GREAT SERVICE GROM COLE

Marga helped me promptly and professionally. She is very knowledgeable and reliable customer rep. Thanx jim desquitado primary insured.

Phone call to you answered all my questions ,and the gentleman on the line explained the
policy very well.

I chose Spain as my country of travel as the program only allowed me to choose 1 country. I need assistance to add Portugal as my cruise also stops there.

Thank you!

The lady answering was very helpful, even when she didn't know the answer she found out . very courthouse.

Cole was very polite and helpful.
Love the comparison charts to make an informed decision on the plans.

I had one occasion to make a claim and it went smoothly

Wasn't on web site. Had to call customer service to get it.

The agent, Rusty, was knowledgeable and very helpful, she made it relatively easy to navigate the different options